Key performance indicators

Area Aspect Indicators Page of Volume 1/2/3*
Economic Economic Performance EC1, EC2, EC3 Volume 3 pages 22, 23; 52; 97
  Financings from P.A. EC4 Volume 3 page 40
  Local Suppliers expenditure policies EC6 Volume 3 pages 45, 46, 47
  Hiring procedures and percentage of local senior management EC7 Volume 3 page 87
  Indirect economic impacts EC8 Volume 3 pages 39, 40
Environmental Raw materials EN1, EN2 Volume 3 page 47
  Energy-water EN3, EN4, EN5, EN6, EN7, EN8 Volume 3 pages 74; 56÷71; 76, 77
  Biodiversity EN11, EN12, EN13, EN14 Volume 3 pages 54; 75
  Emissions, Effluents and Waste EN16, EN17, EN18, EN19, EN20, EN21, EN22, EN23, EN24 Volume 3 pages 74÷79
  Products and Services EN26 Volume 3 pages 56÷71; 75
  Packagings EN27 Volume 3 page 78
  Compliance EN28 Volume 3 page 54
  Transport EN29 Volume 3 page 75
  Overall EN30 Volume 3 page 81
Labour Practices Employment LA1, LA2, LA3 Volume 3 pages 85÷89; 95
  Industrial Relations LA4, LA5 Volume 3 pages 95, 96, 97
  Occupational Health and Safety LA6, LA7, LA8, LA9 Volume 3 pages 98÷101
  Training and Education LA10, LA11 Volume 3 pages 91÷93; 98÷100
  Diversity and Equal Opportunities LA12, LA13, LA14 Volume 3 pages 87÷89
Human rights Procurement Practices HR1, HR2, HR3 Volume 3 pages 29, 30; 45÷48
  Non Discrimination HR4 Volume 3 pages 29, 30
  Freedom of Association and Collective Bargaining HR5 Volume 3 pages 24; 29; 45, 46;
48; 95÷98
  Child Labour HR6 Volume 3 pages 24; 29; 46, 47,
48; 97
  Forced or Compulsory Labour HR7 Volume 3 pages 24; 29; 46, 47,
48; 97
Company Community SO1 Volume 3 pages 20, 21; 39,40;
108
  Corruption SO2, SO3, SO4 Volume 3 pages 24, 25; 29, 30;
46,47,48
  Political contributions SO5, SO6 Volume 3 pages 24; 40
  Compliance SO8 Volume 3 page 40
Product responsibility Consumer Health and Safety PR1 Volume 3 pages 43; 45; 56÷70
  Product Information PR3 Volume 3 page 43
  Information and Product Labelling Information PR4 Volume 3 page 43
  Customer Satisfaction PR5 Volume 3 pages 43, 44
  Compliance with voluntary Codes on marketing and advertising activities PR6 Volume 3 pages 42, 43
  Instances of non-compliance with regulations or voluntary codes applicable to marketing activity, including advertising, promotion and sponsorship PR7 Volume 3 page 43
  Product Supply and Use Compliance PR9 Volume 3 page 40

* Volume 1: “Annual Financial Report at December 31, 2010”;
Volume 2: “Annual Report on Corporate Governance and Shareholdings”;
Volume 3: “Sustainability Report”.