dialogue

Independent audits of 72 suppliers of Pirelli Tyre operating in countries of concern where Pirelli operates – Brazil, Argentina, Egypt, China, Romania, Turkey, Venezuela, Indonesia, Malaysia, Thailand - (as defined by the EIRIS classification) were carried out between November 2009 and January 2010...
Relations with suppliers are defined and enforced by specific Company processes. There are two fundamental underlying phases to supplier management:approval of new suppliers, where the interdepartmental process based on specific quality standards led to the addition of the approved material/vendor...
Customer relationships are managed principally through two channels:the local sales organisation, which has direct contact with customers and, by using the Sales Force Automation (SFA) information management system, can process and respond on-site to all customer information requirements; the...
Tyre products are subject to statutory noise abatement requirements at the European level. These laws will become much stricter beginning in 2012, when new regulations governing rolling resistance and road hold on wet pavement will also come into effect (European Union Regulation (EC) No. 661/2009...
Customer focus – a key aspect of the Values and Ethical Code of the Pirelli Group - presupposes a constant and on-going commitment in terms of: comprehension of the market context in which the Group operates;consideration of the impact of the Group’s actions and behaviour on the customer;...
“In its relations with all classes of shareholders, with institutional and private investors, financial analysts, market operators and, in general, with the financial community, the Pirelli Group is fully transparent, complies with the requirements of accuracy, timeliness, and equal access, and...